New Noss

The outcome of this competency unit is to enable the personnel to carry out administrative function and supervise the outlets operation in accordance with company‟s procedure.

The outcome of this competency unit is to ensure guests are well-served and can increase the level of guest satisfaction. Upon completion of this competency unit, trainees shall be able to:

1. Handle Guest request.

2. Attend to guest complaints.

3. Develop guest rapport.

Learning Outcome :

• Handle table reservation enquiry.
•  Carry out table reservation.
• Delegate reservation task